Your privacy

 

In accordance with current legislation on data protection or RGPD (General Data Protection Regulations) we inform our customers that the data provided through the website via forms or emails, that are considered personal information, will be managed securely by Bodecall, as the data controller responsible for your information.

 

Information collected

 

We collect and store the following information regarding visitors to our website:

Personal account data e.g. name, email address, phone number, billing address, shipping address, ID/NIF/CIF. This data is gathered during checkout, and in your account, if you opt to open one. We do not disclose any personal information to third parties unless it is essential to a transaction process, e.g. the delivery of your order requires that we share your shipping details with the transport company. Also making a payment for an order requires that our secure payment gateway contacts your bank or Paypal.

We need your consent to be able to handle your data. This consent is given at checkout or at registration/login by agreeing to our Privacy Policy. If you do not agree to our Privacy Policy, you will not be able to create an account on our website, nor place orders. Customers must be above 18 years old in order to use our website.

When you agree to our Privacy Policy and place an order, you accept that an email is automatically sent to the email address you’ve provided. You may also receive emails to confirm shipping of your order, its cancellation or refund. Also, we may need to talk to you on the phone if we have any questions about your order.

If you sign up to our mailing list, you may also receive other emails with information about us or our products. In addition, you could receive an email from the transport company with the tracking number of your order or to communicate any incident related to its delivery. Your email address will not be used for any other purpose and it will not be disclosed to third parties.


Your personal data is stored securely on our server and is confidential. Bodecall guarantees that all the necessary security measures have been taken in accordance with the current technology to guarantee to avoid the loss, misuse, alteration, unauthorized access and theft of the personal data provided. Transactions are secured by SSL encryption in order to protect all data related to the handling of personal information and online payments on our website.

In the exceptional case that there was a security breach and this information was compromised, we would notify you via email.

You can login or create a new account by following this link: bodecall.com/en/cuenta-de-usuario. In this area, you will be able to revoke your consent to our privacy policy. Also, you have the option to delete your user account and/or export your personal data in a downloadable file.

 

 

Cookies

 

We collect your browsing data through cookies. A cookie is a small data file, placed on your computer by a website that contains information that the site uses to track your visit. This website uses cookies for various functions, including the shopping cart. Cookies used on this site cannot be used to obtain information about you, and are used only to make browsing more efficient.

Once you enter our website, we will ask for your consent for the use of cookies. If you do not allow the use of cookies, certain areas of the site will not function, such as login/registration and checkout, among others. The agreement to the use of cookies on our website is revocable. This means that at any time you can access again the form where you gave your consent and remove it.

 

Google Analytics and Matomo (Piwik)

 

We use both Google Analytics and Matomo (Piwik) to measure the performance of the web and, therefore, improve its effectiveness. None of these data measurement platforms compiles absolutely any personal data. Google Analytics and Matomo track your route through our site (for example, it tells us which pages you visit, how long you stay on a page, the speed of loading the page in your browser, etc.). The only information we receive that does not belong only to the activity on our website is the basic information about how you got to us, eg. if you clicked on a link from another website, what search keyword you used on Google, etc.