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CERVEZA ARTESANA Y DE IMPORTACIÓN
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SHIPPING
Once your order has been placed, it will be quickly processed and safely delivered. Orders to Spain are shipped via GLS courier. Once your order is processed and confirmed, it is delivered within seven business days, provided it is being shipped to Spain. Orders are shipped and delivered on business days only. Please note that goods will be shipped just in case they are available. Otherwise, we will contact you and offer another option that suits you.
If you need to place a bulk order, please contact us at info(at)bodecall.com
Delivery costs are calculated by our system at checkout and they are based on both weight and number of bottles. If you wish to know the actual shipping charges of your order, you can do this at checkout. Once you set your country at checkout the exact delivery charges will be shown throughout the remainder of your shopping sesión.
Shipping to European countries are carried out by GLS delivery. Orders will be safely delivered using protective bottle boxes as packaging, so you can be sure your order will arrive safe and sound to its destination. Please, note that delivery time frames may vary depending on the destination, but they usually range from 3 to 6 working days.
At checkout, just before submitting your order in the lower part of your order details, there’s a section called “notes and special requests” where you can let us know anything you think we should consider concerning your order. In case you need the order delivered at a time that’s convenient for you, we will try to adequate the delivery to your needs, as long as it is possible. Please note that this depends on the carrier. As well, you need to make sure there’s someone you trust at the delivery address that can collect your order. If our carrier is unable to deliver the order, they will leave a note or contact you in any other way to schedule a new delivery appointment or alternatively amend your delivery address. The delivery will not be carried out if:
- The shipping address is incorrect
- No one collects the package in two weeks.
- The order is returned.
- Contact details provided are not correct and the transport company has not been able to reach the consignee to make the delivery.
Shipping is carried out from Spain. For international orders, if the consignee is absent at the time of delivery, the parcel will be sent to a collection point. In this case, the transport company will contact the consignee to provide collection details. The package will be available for collection for a maximum of two weeks. In the event that this period is exceded or the courier has been unable to carry out the delivery due to incorrect delivery or contact details, the order will be returned and a refund will be issued for the total of the purchase minus delivery and return shipping costs.
It is extremely important that delivery details are correct, as it is not possible to make changes to the delivery address once the package has left our facilities.
In case the goods have been damaged during transport or you have received an incorrect order, items can be returned or replaced at no cost for you. Please, note that items must be returned within 14 days of the date of delivery.
If you have any problem with your order, please contact us at info(at)bodecall.com.
IMPORTANT NOTE FOR OUR INTERNATIONAL CUSTOMERS ABOUT CUSTOMS, DUTIES AND TAXES
Please, note that we deliver from Spain. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information. We do not refund original shipping charges for goods that are refused for delivery at customs.
VAT information for companies established in the European Union
Prices of the products available in this online store include the Value Added Tax (VAT) currently applicable in Spain. Intra-community acquisition of goods by professionals (such as a company established in another EU Member State), whereby goods are transported from one EU Member State to another, is subject to zero per cent VAT in the EU Member State where the goods are dispatched. In order to apply to the VAT zero rate you must send us with a valid Intra-community VAT identification number. Contact us at info(at)bodecall.com if you wish to apply and ask for a quote. Payment will be fulfilled by bank transfer.
Delivery times and conditions
Order status
You can check the status of your order at Bodecall either at your user account, by clicking “login” in our website, or via the emails we send you to your email address. These emails are sent to inform you about the status your order is in, in case it is confirmed, sent or cancelled. Also, at your user control panel, you will be able to see both your order history and any current open orders.
Delivery times
Your order will be quickly processed and safely delivered as soon as it is placed and payment is confirmed. Orders to the Iberian Peninsula are shipped via GLS courier and delivery times range usually from one to three business days.
Orders to the rest of Europe are shipped by express delivery courier and usually take from 4 to 6 days to be delivered. In this case, delivery depends on the destination, weight and size of your parcel.
Please note that delivery times may vary depending on several conditions and orders will be shipped once they are processed. Processing time is usually very quick but sometimes it may take longer, as it depends on the availability of the goods. Orders are shipped on business days only and goods will be shipped just in case they are available. Otherwise, we will contact you and offer another option that suits you. Please note that there may be delays in delivery. Delivery times are approximate as they depend on many circumstances. Sometimes unexpected problems may cause a slight delay in delivery.
RETURNS
If at any time, or for any reason, you're not completely happy with your purchase you can return it within 14 days from the day it was delivered to you.The items must be in their original condition, packaging and with all the documents included. It has to be sent in a safe package, so it isn’t damaged on the way back. Please, note that you will have to pay for delivery and return cost. In case you have chosen to exchange any item, you will have to pay for both the cost of the return and new delivery.
Important: Before returning any item, you have to contact us so we know the item is being returned. You will have to complete this form and send it back to us by email to info(at)bodecall.com. We won’t accept any returns that have not been previously notified to us. You can contact us calling the +34 637885556, or at info(at)bodecall.com.
Once we receive the goods and we make sure the return meets the required conditions, Bodecall will process your return and will refund the cost of your order according to your payment method. In case you required it so, or the item was faulty, a replacement will be shipped.
- If you paid with your debit card or credit card, your payment will be refunded to that card.
- If you paid by back transfer, we will ask that you provide an account number.
- If you paid with your Paypal account by bank account or PayPal balance, your payment will be refunded to your PayPal balance.
Important notice: If you require an replacement, please contact us for details. If the item is faulty or it is not what you ordered, shipping costs will be paid by Bodecall.
About us
Bodecall.com is a top level company dedicated to the sale and distribution of wines and spirits, and with wide experience in the sale of high quality brands. We are committed to provide our customers with the best service and a wide selection of products at the lowest prices. We can make this possible thanks to our daily efforts to get always the best value for money.
Our company is located in Málaga (Spain), and has a staff of highly skilled professionals related to the sector, who will give you expert advice whenever you need it. Your order is in safe hands, thanks to our personal and detailed customer service.
If you have any questions, please contact us by phone at +34 693035659, or by email at
Please, read carefully this document before accessing the Bodecall.com website. By using the Bodecall.com website you agree to be bound by its conditions of use (explained below), Privacy Policy and all disclaimers and terms and conditions that appear elsewhere on the www.bodecall.com site. By the agreement to the following Terms and Conditions of Use, you imply that:
- You have read and understood our Terms of Use.
- You are capable of using our services.
- You are of legal drinking age.
- You comply with the terms explained in this document.
Bodecall.com reserves the right to make changes to the Bodecall website and its Conditions of Use and Legal Notices at any time. Each time you use the Bodecall website, you should visit and review the then current Conditions of Use and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the Bodecall Web site, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the Bodecall website. Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
The owner of this website reserves the right to make with no prior notice any change, modification or update to the contents and services included in this website; to the present Terms and Conditions of Use and, in general, to any part of the website’s design and configuration.
Changes to the Terms of Use won’t be applied to the goods and promotions that were acquired prior to the mentioned modification.
General information:
In accordance with “artículo 10” of the Spanish Law 34/2002, from 11th July, of electronic commerce and information society services, we provide you with the following website information:
Owner: Bodecall Cervezas Artesanas SL
Registered domicile: C/ Decano Olmo y Ayala 1, Churriana. 29140 Málaga 29140 Málaga
C.I.F.: B29646171
E-mail address: info(@)bodegascalderon.com
Phone number: +34 637885556
2. Conditions of use
2.1. Access to the website
Access to the website is completely free, except for the cost related to the Internet connection supplied by your Internet service provider.
2.2. User registration
In general, it is not necessary for you to create an account to use the website. However, there are certain services and contents and may be only available to registered users.
If you register an account at Bodecall.com, you agree to provide true, accurate, current, and complete registration information about yourself in connection with the registration process and, as permitted, to maintain and update it. You are solely responsible for all activities that occur under your account, password, and username. You are solely responsible for maintaining the confidentiality of your password and for restricting access to your device so that others may not access any password protected portion of the service using your name, username, or password; We will not be liable for any loss or damage to you or any third party arising from your inability or failure for any reason to comply with any of the foregoing obligations.
2.3. Use
The user is bound to make use of this website according to the current law, to general good practices and these Terms of Use. Additionally, the user must make good use of the website’s services and/or contents and not incur in illegal activities, damage to others, and/or acts that imply the infringement of intellectual property or any other law.
I.- It is not permitted to upload, post, publish, email, reproduce, distribute or otherwise transmit any unsolicited or unauthorized advertising or promotional materials, xenophobic, pornographic, and/or racist contents, that support terrorism, and/or against human rights.
II. - It is not permitted to upload, post, publish, email, reproduce, distribute or otherwise transmit software viruses, Trojan horses, worms, time bombs, cancelbots, or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment or any other similarly destructive activity, or surreptitiously intercept or expropriate any system, data or personal information.
III.- It is not permitted to upload, post, publish, email, reproduce, distribute or otherwise transmit any kind of information, material or content that infringes basic rights and the civil liberties acknowledged in national and international treaties.
IV.- It is not permitted to upload, post, publish, email, reproduce, distribute or otherwise transmit any kind of information, material or content that includes false, illegal or disloyal advertising.
V.- It is not permitted to upload, post, publish, email, reproduce, distribute or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation, except in those areas intended for them.
VI.- It is not permitted to upload, post, publish, email, reproduce, distribute or otherwise transmit any false, ambiguous, and/or inexact information.
VII. - It is not permitted to impersonate any person or entity by using their password to access the website’s contents and/or services.
VIII.- It is not permitted to upload, post, publish, email, reproduce, distribute or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.
IX.- It is not permitted to upload, post, publish, email, reproduce, distribute or otherwise transmit any content that infringes the secrets of communications and the privacy policy.
Under no circumstances shall Bodecall.com be liable for any direct, indirect, incidental, special or consequential damages that result from the misuse of or inability to use the website, including but not limited to reliance by you on any information obtained from the website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance.Also, the unauthorized use of this website may give to a claim for damages and/or be a criminal offence.
2.4. Limitation of liability
Bodecall does not assume any responsibility or liability for the update of the information included in this website and cannot guarantee the completeness and correctness of the information contained therein. Additionally, images of products may not partially or totally correspond to the actual products. Therefore, you must ensure that the information published in this site, is correct and complete before making any decision related to any service or content included in this website.
Bodecall shall not be liable for the removal of virus, worms, trojans, malware, spyware or any other element that may harm your computer. It is your responsibility to have at your disposal the necessary tools to detect and remove any harmful software.
Bodecall is not responsable for the damage that may cause in your computer the services offered in this website.
Bodecall shall not be liable for the damages of any kind caused by Internet access and associated telecommunications services that may result in the disruption of the services offered by this website.
2.5. Third party content
This website may include access to third party content or websites, by directories, search engines or any other tools. Bodecall is not responsible or liable for any such websites or the content thereon. If you find a link in bodecall.com to another website with illicit or inappropriate content, you should let us know. However, in any case Bodecall shall not be liable for the removal of this link.
Such links included in our website do not constitute or imply an endorsement, sponsorship, or recommendation by us of the third party, the third-party website, or the information contained therein. Also, Bodecall is not responsible for the availability of any such websites.
Bodecall shall not be responsible or liable for any content, websites, software, products or services with respect to the third party content. Therefore is not responsible for any damage caused by the quality, correctness, availability, usefulness and/or services provided by the third party websites linked by u.
2.6. Copyright
All content in this website, including texts, images, graphics, icons, technology, software, design, source code, and any other visual or non-visual element, is owned by Bodecall, or other third parties. Any trade names, trademarks, service marks, logos, domain names or other distinctive brand features used with, on or relating to any Third Party Services (“Third Party Marks”) available on or through the Services are the property of the Third Party Providers or their respective licensors. Unless you have been expressly authorized in writing by such Third Party Providers or their respective licensors, you will not use, and have no rights in, any Third Party Marks. You further agree that you will not use any trade name, trademark, service mark, logo, domain name, or other distinctive brand feature of any company, entity or organization in any way that is likely or intended to cause confusion as to the owner or authorized user of such names, marks, logos or features.
Nothing in the Terms gives you a right to use any Bodecall trade names, trademarks, service marks, logos, domain names or other distinctive brand features.
3.1. How to place an order
1. Shopping cart: By clicking the Add to Cart button, you are adding an item into your shopping basket. From this point on, you might continue shopping, or complete your order by using the button “show cart” in the shopping cart.
2. User registration: New users must fill a form with their billing/shipping details in order to complete the order. If you are already registered in our website, you only need to fill in your user name and password. Once you have submitted the required information, your order’s details, such as total cost, shipping, etc, will be displayed at checkout.
3. Method of payment: The user must choose between the following methods of payment, provided they are available:
Credit/debit card: You can pay with your credit/debit card by Servired’s Payment Gateway. To use you credit/debit card on our website, you must fill in a form with the name of the card’s owner, type of card, expiration date, and verification code. This method of payment is totally secure, as it is carried out via an encrypted connection and the details of your card are handled by a secure server with total privacy. We accept Visa, Visa Electrón, Mastercard and Maestro. Bodecall.com does not collect any information of your card. This way, you can be sure your order is 100% safe.
PayPal: If you have a PayPal account, you only need to choose this method of payment at checkout and will be redirected to the PayPal website. Log in to PayPal and follow the instructions to complete your purchase. If you have never used PayPal before, you’ll need to create a PayPal account. Click Create a PayPal Account, fill in your details, then click continue. This method of payment is easy, comfortable and totally secure.
Bank transfer: Instructions on how to use this method of payment will be sent to your email address once the order is confirmed. This email will include our bank account number and other details. Please, note that your order will be shipped once the payment has been received in our bank. This process usually takes about a couple of days, depending on the bank of origin.
4. Clicking “Confirm Purchase” implies that you accept the purchase of the items in your shopping basket.
5. Once the shopping process is finished, the user will receive, in the email address registered at checkout, the details of the order, such as, purchased items, price, shipping method, method of payment, date and order number.
3.2. Order delivery
Orders made in our website will be delivered to the address specified by you in your order. Bodecall shall not be liable or responsible in case it is not possible to deliver the order due to the inaccuracy or falseness of the address information provided by you. Bodecall is not liable for delays in delivery and/or non-delivery in the event of any situation beyond the control of Bodecall. In this case, you can either pay for the expenses of a new delivery, or pick up your order at the point of delivery.
In case it is not possible for us to deliver your order in the estimated delivery time, we will inform you of this as soon as it is possible. In this case, we offer a 10 day money back guarantee.
If any or all of the items in your order are not available at the time your order is carried out, we will inform you immediately and you will be able to choose between the following options:
- You may get a refund of the ítem or ítems that are not available at the time of your purchase. We will give you your money back in ten days.
- You may have, at no additional cost, a similar item of similar or superior quality.
3.3. Price and available offers.
Prices in our website include, unless stated otherwise, either the Spanish VAT (Value Added Tax) or any other corresponding tax. If we are sending products to an address within the European Union, prices are also subject to VAT at the current Spanish rate. Please note that your order may be subject to local taxes and duties upon arrival in the delivery country, which are levied once the package reaches the delivery country. Any additional charges for customs clearance must be borne by you the customer or the recipient, we have no control over these charges and cannot predict the charges. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.
The Price of every product will be displayed in the website, and applied automatically once an order is made. In the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason we will contact you first to ensure that the price is acceptable.
If you have any questions about you order, please contact us calling the +34 672120944, or email us to info (@)bodecall.com. You will have to give us your order number and your email address.
3.4. Returns Policy
You will be able to cancel your order with no need to justify your decision. In order to do this, you have to complete this form send it back to us via email to info (@)bodecall.com along with your name and order number. You are entitled to cancel your order and return the goods within 14 working days of receipt of the order for a full refund.
Refunds will not include shipping costs and will be paid in 14 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault for example, if goods are faulty or not as described. Any goods returned should be in saleable condition.
4. Declaration of Nullity
The invalidity, illegality or unenforceability of any provision of these Terms of Service shall not affect or impact the continuation in force of the remainder of these Terms of Service.
5. Applicable Law
These terms and conditions shall be governed by and construed in accordance with Spanish law and the parties hereby submit to the non-exclusive jurisdiction of the Spanish courts in the city of Málaga, Spain except stated otherwise, in respect of any dispute or matter arising out of or connected with these Terms of Service.
1. Collection of information and use
According to the terms of the Spanish Legislative Decree 15/1999 (Ley Orgánica 15/1999), of 13 December, of Privacy of Personal Information (Protección de Datos de Carácter Personal, hereafter referred to as “LOPD”) we inform you that we gather and process information about visitors to this website. This information is stored as part of the records that belong to Bodecall Cervezas Artesanas SL in order to provide the services requested by you, as well as to keep you informed, even by electronic means, about the products and services of Bodecall.com. Bodecall may also send you information regarding third parties related to the sector. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at
Please, note that it may not be possible for us to guarantee that you benefit correctly from certain services in our website if you do not provide the necessary personal information.
2. Excercise your rights
You may exercise your right to review, correct, access or delete your personal information according to the LOPD by contacting us submitting a letter to Bodecall, Calle Decano Olmo y Ayala, 1, 29140, Churriana , Spain, or by electronic mail at
3. Information you provide us
You must obtain consent from any third party you provide us information about. Also, you must inform said third party of the terms in this Privacy Policy. You shall be liable to hold Bodecall harmless of any future legal action or fine that may arise from your failure to comply with the terms in this Privacy Policy.
4. Use of Cookies
Bodecall, on its own or via a third party hired to analyze web traffic, may use cookies. A cookie is a small file sent to your browser by a web server that helps analyze web traffic or lets you know when you visit a particular site.
Cookies are associated to anonymous users and stored in their computers -they don’t hold personal information.
Cookies allow the server that hosts our website to identify the web browser that you are using, so browsing is faster and easier. For example, registered users will be able to access areas, services, promotions or offers reserved to them without introducing login details every time they visit the website. Also, cookies help us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please, consult the instructions of your browser to find out how.
You don’t need to allow the installation of cookies in your browser in order to use the website, or any of the services that require registering or login.
Your privacy
In accordance with current legislation on data protection or RGPD (General Data Protection Regulations) we inform our customers that the data provided through the website via forms or emails, that are considered personal information, will be managed securely by Bodecall, as the data controller responsible for your information.
Information collected
We collect and store the following information regarding visitors to our website:
Personal account data e.g. name, email address, phone number, billing address, shipping address, ID/NIF/CIF. This data is gathered during checkout, and in your account, if you opt to open one. We do not disclose any personal information to third parties unless it is essential to a transaction process, e.g. the delivery of your order requires that we share your shipping details with the transport company. Also making a payment for an order requires that our secure payment gateway contacts your bank or Paypal.
We need your consent to be able to handle your data. This consent is given at checkout or at registration/login by agreeing to our Privacy Policy. If you do not agree to our Privacy Policy, you will not be able to create an account on our website, nor place orders. Customers must be above 18 years old in order to use our website.
When you agree to our Privacy Policy and place an order, you accept that an email is automatically sent to the email address you’ve provided. You may also receive emails to confirm shipping of your order, its cancellation or refund. Also, we may need to talk to you on the phone if we have any questions about your order.
Additionally, you may also receive other emails with information about us or our products. In addition, you could receive an email from the transport company with the tracking number of your order or to communicate any incident related to its delivery. Your email address will not be used for any other purpose and it will not be disclosed to third parties.
Your personal data is stored securely on our server and is confidential. Bodecall guarantees that all the necessary security measures have been taken in accordance with the current technology to guarantee to avoid the loss, misuse, alteration, unauthorized access and theft of the personal data provided. Transactions are secured by SSL encryption in order to protect all data related to the handling of personal information and online payments on our website.
In the exceptional case that there was a security breach and this information was compromised, we would notify you via email.
You can login or create a new account by following this link: bodecall.com/en/cuenta-de-usuario. In this area, you will be able to revoke your consent to our privacy policy. Also, you have the option to delete your user account and/or export your personal data in a downloadable file.
Cookies
We collect your browsing data through cookies. A cookie is a small data file, placed on your computer by a website that contains information that the site uses to track your visit. This website uses cookies for various functions, including the shopping cart. Cookies used on this site cannot be used to obtain information about you, and are used only to make browsing more efficient.
Once you enter our website, we will ask for your consent for the use of cookies. If you do not allow the use of cookies, certain areas of the site will not function, such as login/registration and checkout, among others. The agreement to the use of cookies on our website is revocable. This means that at any time you can access again the form where you gave your consent and remove it.
Google Analytics and Matomo (Piwik)
We use both Google Analytics and Matomo (Piwik) to measure the performance of the web and, therefore, improve its effectiveness. None of these data measurement platforms compiles absolutely any personal data. Google Analytics and Matomo track your route through our site (for example, it tells us which pages you visit, how long you stay on a page, the speed of loading the page in your browser, etc.). The only information we receive that does not belong only to the activity on our website is the basic information about how you got to us, eg. if you clicked on a link from another website, what search keyword you used on Google, etc.
